Creating a Service Attitude (C.A.S.A.) & Creating Your Advantage (C.Y.A.)
Did you know...
There are more student employees on the UNT campus than faculty and full-time staff combined! Student employees keep our campus running!
For questions about C.A.S.A., see...
Rachel W. Smith,
Program Director and Career Advisor
940-565-2105 (p)
rachelsmith@unt.edu
The C.A.S.A. program occurs throughout the year (fall, spring, summer).
What is C.A.S.A.?
C.A.S.A. (Creating a Service Attitude) is an interactive training program "creating a service attitude" by focusing on service skills that you will continue to utilize beyond your years at UNT:
- Providing exceptional customer service
- Handling difficult situations
- Communicating more effectively
- Respecting differences in others
What if everyone working at UNT went "the extra mile" to provide friendly and knowledgeable service to all of UNT's customers? What kind of environment would we be living, working or going to school in? C.A.S.A. training is here for those who value great customer service and for those who want to learn how to provide great customer service.
C.A.S.A. classes are offered year round. Each class is three hours and participants are expected to attend the entire session. Participants will receive a C.A.S.A. travel mug after completion of course!
Registration is completed on a first come, first served basis and training slots are limited. If we cannot accommodate everyone during the semester, please keep in mind that there will be classes offered the following semester. Fill out a CASA registration form and send it to rachelsmith@unt.edu.
What is C.Y.A.?
C.Y.A. (Create Your Advantage) is a follow up to the C.A.S.A. training. Create your Advantage places an emphasis on internal customer service (C.A.S.A.'s focus is external customer service) focusing on areas including Diversity and General Relationships, Appropriate Office Behavior, Conflict Management, Communication and Work Ethic.
Registration is completed on a first come, first served basis and training slots are limited. If we cannot accommodate everyone during the semester, please keep in mind that there will be classes offered the following semester. Fill out a CYA registration form and send it to rachelsmith@unt.edu.
The Division of Student Affairs provides opportunities for students and the campus community to cultivate academic, personal, and professional success. We enhance the student experience through a wide array of intentional programs, services and activities that support the life cycle of our students.
Eagle Network
If you're looking for a job, on- or off-campus, the Career Center's Eagle Network will help you find one. With the Eagle Network you can sign up for interviews, register to attend career events and much more.
