The Museum Experience Associate is responsible for ensuring that our visitors have the highest quality Museum experience.
• Be the “face of the Museum” by maintaining a friendly and warm demeanor at all times
• Foster an environment of teamwork and commitment to the Museum’s mission
• Promote Museum membership and assist with visitor enrollment
• Answer phones, screen and forward calls, take phone messages, and provide general information regarding the Museum, directions, exhibitions/events and programs
• Greet Museum visitors, receive and process payments via a point of sale system, and coordinate the on-site Museum experience for our visitors
• Work special and fundraising events, as needed
• Assist with survivor relations by ensuring that survivors are well taken care of during their time in the Museum
• Open, close and balance the cash register on a daily basis.
• Comply with all of the Museum’s cash handling, financial accounting and financial reporting policies and procedures.
• Weekend work required
• Perform other duties, tasks, projects, and responsibilities as needed
- Bachelor’s Degree preferred
- Minimum 3 years of recent cash handling and customer service experience in retail or retailed-related environment.
- Museum experience preferred but not required.
- Demonstrate excellent interpersonal skills with individuals of all ages
- Display skills in producing detail oriented work- experience with excel is a plus
- Display strong written and verbal communication skills
- Possess a high energy level and the ability to multi-task
- Exhibit flexibility and patience with visitors, colleagues – particularly during stressful situations.
- Demonstrate the strong critical thinking skills necessary to analyze situations and identify potential solutions
- Possess some knowledge of holocaust studies or a willingness to learn
- Embraces values of Respect, Integrity, and Excellence in the workplace
• Standing and walking are required
• Lifting up to 40 pounds
1. Judgment/Decision Making
2. Communication – Oral and Written
4. Business Literacy
5. Customer Focus
The Dallas Holocaust Museum and Human Rights Museum is an equal opportunity employer, we value and strongly encourage a diverse environment.
If interested, please submit your resume and cover letter to firstname.lastname@example.org.
Founded in 1984 by a group of Dallas area Holocaust Survivors, the Dallas Holocaust and Human Rights Museum is dedicated to teaching the history of the Holocaust and advancing human rights to combat prejudice, hatred and indifference. Located in Dallas’ Historic West End, the Museum hosted more than 80,000 visitors in 2018, among them 34,000 school children. A top-rated attraction in North Texas, the Museum is one of just a few Holocaust-related museums or centers in the United States and the only Holocaust museum serving North Central Texas, as well as the adjacent states of Oklahoma, Arkansas and Louisiana. The Museum has been recognized for its compelling and creative programming, internationally recognized exhibits, and world-class sp