About HCL:
HCL America Inc has a strong base in the United States over 30 Years having 15+ Delivery Centers with Services provided to 500+ Customers. Innovation Labs at Redmond, Dallas, Rochester and Cary provide wide range of learning to employees and services to Customers.
Some of the Key Recognitions and Awards include NCWORKS Governor’s Award for “Outstanding Employer of the State” in North Carolina, Recognized by Gartner As a Leader for Managed Workplace Services, North America, “Leader” in Gartner Magic Quadrant For Data Center Outsourcing & Infra Utility Services, North America.
Entry Level Cyber Security Analyst
Are you interested in Entry Level Careers with HCL America?
HCL is hiring Entry Level candidates to help you get an opportunity to launch your professional career with a leading technology company. We believe that if you enjoy self-development and collaboration while seeking to earn while learning and growing, HCL America has great opportunities for you.
Roles & Responsibilities:
§ Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
§ Route problems to internal I.M. support staff.
§ Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
§ Administer and provide User Access and Exit controls.
§ Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s.
§ Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
§ Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
§ Understanding of native windows/linux log formats and log content and patterns
§ Understanding of SIEM and SOAR (Security Automation and Orchestration) concepts
§ Knowledge of Security incident management life cycle
§ Understanding of cybersecurity terms vulnerability, exploit, TTP (Tactic, techniques and procedures), Security incident, Security Breach, Malware, Ransomware, data exfiltration, DOS, Cross site scripting etc.
§ Basic knowledge on Network security/ System Security/ Endpoint Security.
§ Good verbal/written communication skills
§ Client facing technical analysis report and presentation skills
Work Locations:
Frisco, TX
Cary, NC.
§ Project Locations: Client locations across United States on Short- or Long-term assignment.
Qualifications:
§ Bachelor’s Degree in Cyber Security, or Computer Science/Information Technology with a focus on Cyber Security.
At HCL, we don’t just accept the differences—we support it and celebrate it. We are committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.
EOE Disability/ Veteran
