E-Commerce Fulfillment Specialist

Summary:

This position is responsible for a variety of tasks related to order processing, customer service, product descriptions, receiving, and assisting with the buying process for our e-commerce store at Terry Costa. The ideal candidate will be detail-oriented, organized, and have excellent communication skills.

Key Responsibilities:

• Order Processing:
  • Process website orders accurately and efficiently for TerryCosta.com
  • Pull or place items on dropship based on order requirements.
  • Ring up orders accurately.
  • Bag and tag items when required.
• Order Tracking and Vendor Communication:
  • Check tracking information for website orders placed on TerryCosta.com
  • Follow up with vendors to ensure timely delivery and update customers accordingly.
  • Receive and inspect delivered drop ship orders for accuracy and completeness.
• Website Customer Service:
  • Provide exceptional customer service by answering inquiries related to shipping dates, order status, tracking information, and product details for TerryCosta.com
  • Resolve customer issues and concerns promptly and professionally.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Product Descriptions:
  • Write clear and engaging product descriptions that accurately represent the features and benefits of products sold on TerryCosta.com
  • Update product descriptions as needed to reflect any changes or updates to products.
  • Accurately tag products according to key features for proper placement on TerryCosta.com
• Receiving:
  • Receive and inspect all incoming invoices for accuracy.
  • Verify that each invoice matches the corresponding Purchase Order (PO) details (price, quantity, style, size, color, etc.) for Terry Costa.
  • Ensure all invoices are received before the completion date specified on the PO.
  • Communicate discrepancies or issues with invoices to the relevant departments at Terry Costa for resolution.
  • Communicate with vendors or suppliers regarding invoice discrepancies, pricing issues, or other concerns.
• Buying:
  • Assist with daily ordering/reordering tasks, including special orders and reorders for TerryCosta.com
  • Monitor deliveries and coordinate with vendors on past due purchase orders.
  • Assist with processing special orders, including customer information, purchase orders, bluebook records, alerting customers of delivery dates, and filing paperwork for Terry Costa.
  • Assist with entering purchase orders in a timely manner for accurate reporting, pre-order dates on TerryCosta.com, and a smooth receiving process.

Qualifications:

• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to prioritize and manage multiple tasks simultaneously
• Problem-solving and critical thinking skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience in a customer service role is preferred
• Experience with e-commerce platforms is a plus

Additional Skills:

• Knowledge of inventory management principles
• Ability to work independently and as part of a team
• Positive and professional demeanor

Benefits:

• Competitive salary and benefits package
• Opportunity to work in a fast-paced and dynamic environment
• Be a part of a growing e-commerce company at Terry Costa

Note:

This job outline is not exhaustive and may be subject to change.