**In order to be considered for an hourly student employee position, you must upload a completed Student Employment Application https://careercenter.unt.edu/resources/student-employment-application/ Please save it under other documents and be sure to mark your documents as visible so employers can see them. The application should be completed on a computer; it does not work well on a phone or tablet.**
Note: Please keep in mind that, while the University is open, this is an in-person position.
About this Job
The UNT IT Help Desk provides technical support for UNT-supported systems (myUNT, Canvas, Office365, Wi-Fi, Zoom, etc.) to the UNT community. We provide support to UNT students, faculty, and staff via email, phone, trouble tickets, live chat, and walk-up support. The UNT IT Helpdesk is part of Administrative IT Services (AITS).
As a Help Desk Technician, you will take part in providing customer support to the UNT community. Your job responsibilities will include:
- Serving as the first point of contact for customers seeking technical assistance over the phone, ticket, live chat, etc.
- Determining the best solution based on the issue and details provided by customers and walking them through the problem-solving process.
- Escalating unresolved issues to the next level of support personnel
- Documenting work in our ticketing system (ServiceNow)
- Identify and suggest improvements in procedures and services
Minimum Requirements:
- Excellent written and oral communication skills
- Good understanding of computers, mobile devices, and other tech products
- Experience using UNT-supported IT Services, like Office365, Canvas, MyUNT, etc.
- The ability to diagnose and resolve basic technical issues
- Proficiency in English
- Strong critical and analytical thinking skills
Additionally, an ideal candidate would possess the following qualities and experience:
- Available for at least 15 hours a week during the standard Helpdesk operating hours (current hours listed on https://it.unt.edu/helpdesk)
- Experience working in a Customer Service or Call Center role
Please keep in mind that this is an in-person, year-round position, and you are required to be available to work during the summer. Evening and weekend shifts are common.
Due to COVID-19 safety measures, interviews will be conducted remotely.
Background Check
**Due to the critical nature of this position, a conditional job offer is extended contingent upon successful completion of a background check. If selected, a start date will be provided once the final results of your check are received. UNT reserves the right to review all information provided by applicants, including information provided on the application, information receives during reference checks, or background checks to verify the suitability for employment of any applicant. An offer of employment may be rescinded due to an unsuccessful background investigation.
Equal Opportunity Statement
**The University of North Texas System is firmly committed to equal opportunity and does not permit – and takes actions to prevent – discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate.
The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing.
Additional documents are required
Please pay attention to any additional required documents. Due to Handshake only allowing one document under the “other” category to be up-loaded to job applications, please combine your other documents such as class schedule or financial aid award with your resume or your cover letter and save it to your documents before you apply to this position.
**Applying for a job via an application is not a guarantee of employment**
