Employer: WHILL Inc. (Japan)
Title: Robot Operations Engineer – MaaS
Report to: Executive Vice President at WHILL Inc. (Japan)
Location: Dallas or Atlanta, U.S.
WHILL is building a fleet of autonomous mobility devices that are revolutionizing the mobility service in public places to enable freedom and improve health & safety of the end-users.
Major Expectations & Responsibilities:
As a Robot Operations Engineer at WHILL, you will be part of a team that helps us increase robot adoption by supporting the sales, installation, and operations of WHILL Autonomous Mobility Service in North America and beyond. Each project will offer unique challenges as you work with B2B clients and ground staffs to ensure WHILL Autonomous Model can be tested, deployed, and operated successfully. In this role you will develop a deep understanding of WHILL Autonomous Model and inner workings to support the service operations. You will communicate issues to System Development (Sysdev) team in Japan and take responsibility to make sure that the system works as efficiently and reliable as possible.
Frequent travel within North America is required, and travel to other regions could also be required.
As a key person within this global team, you are expected to:
Provide technical lead for 2 to 4-week trial deployment in North American airports, which includes hardware setup, troubleshooting and sensor fine-tuning
Lead environmental scanning and mapping effort in client’s premise for trials and operations
Logistics support for our North American Business Development (BD) team
Carry out testing and installation of both hardware and software prototypes provided by Sysdev, and report back on their performance and stability
Actively update and configure device and fleet management systems accordingly to fulfill trial scope of work
Attend in-person meetings with B2B clients to analyze, troubleshoot and diagnose hardware problems
Communicate B2B stakeholders’ user and technical requirements to Sysdev and BD teams
Respond to client inquiries and assist in troubleshooting and resolving challenges
Assist Sysdev and BD teams in creating training and operational materials pertaining to device and systems troubleshooting and usage
Act as the initial point of contact for device and system related concerns from clients or other WHILL employees
Analyze and define requirements for system (and hardware) development by drawing flowcharts
Required Experiences and Skills:
Bachelor’s degree in Engineering (ME, EE, CS, Robotics) or related technical field
Must be able to focus and drive issues to closure in a fast-paced, agile environment
Strong communication, people skills and customer-centric mindset
Experience with Linux (ideally Ubuntu) administration tools and shell scripting
Ability to troubleshoot and resolve device and system-level problems in Linux
Knowledge and/or working experience with statistical analysis tools
Knowledge of disciplined technical problem-solving techniques like 8D, 5-Why, Fishbone, and FMEA, among others
Flowchart drawing experience (preferably with Visual Studio Code)
Excellent written communications skills for technical and non-technical content
Must be able to travel frequently, approx. 50% of the time
ROS usage experience
FARO Laser Scanner usage experience
NVIDIA Jetson usage experience
Knowledge and/or working experience with electro-mechanical systems
Knowledge and/or working experiencing with remote and on-site technical support and troubleshooting
Knowledge and or working experience in dealing with large amounts of data
Familiarity with multiple high-level programming languages, especially Python and C++.
Ability to work independently with limited supervision
Basic level of spoken and written Japanese
Excellent benefits package
Fun, flexible, team-oriented environment
If you thrive on helping people, think about choosing a rewarding career where you will have the opportunity to connect with people in challenging situations.
How to Apply:
Only those selected for an interview will be contacted